In today’s world, it matters more than ever whether governments uphold their commitment to making a real difference to the lives of their citizens. Based on case studies from all over the world, Success Delivered looks into the 6 characteristics that enable a Delivery Unit to deliver success - leadership, numbers, people, culture, routine and reality. Although it is not easy to be a successful Delivery Unit, they are always grounded in a genuine moral purpose, and this can often be the key differentiator between success and failure.